EMEA Technical Account Manager - UK - Remote

Overview

This role involves working in a dynamic start-up environment as part of the Customer Experience team, helping customers leverage APIs and microservices to drive their business initiatives.

In Short

• Work as a member of the Customer Experience (CX) team.
• Enable customers to leverage APIs and microservices.
• Interface with customers throughout their lifecycle.
• Identify growth opportunities for customers.
• Collaborate with the EMEA sales team.
• Build strong relationships with key customers.
• Pioneer customer management approaches using self-service technology.
• Maximize the value of Kong's offerings.
• Act as a stellar teammate within the organization.
• Learn about modern enterprise software and digital business operations.

Requirements

• Strong organizational skills.
• Excellent communication skills.
• Experience in customer service or customer experience roles.
• Ability to work in a fast-paced environment.
• Familiarity with APIs and microservices is a plus.
• Team player mentality.
• Proactive in identifying customer needs.
• Ability to manage a portfolio of customers.
• Experience in sales support is beneficial.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work in an innovative technology domain.
• Dynamic and fast-paced work environment.
• Chance to build a large portfolio of customers.
• Collaboration with a talented sales team.
• Exposure to modern enterprise software solutions.
• Professional growth and development opportunities.
• Engagement in pioneering customer management strategies.
• Supportive team culture.
• Opportunity to make a significant impact on customer success.
• Access to cutting-edge technology and tools.