Senior Technical Account Manager, Enterprise - Remote

Overview

As a Senior Technical Account Manager at Zapier, you will work directly with strategic Enterprise customers, helping them design scalable workflows and troubleshoot technical issues to drive their business success.

In Short

• Work with Enterprise customers to provide technical support and guidance.
• Design and troubleshoot workflows for automation.
• Build strong relationships with customers and stakeholders.
• Collaborate with cross-functional teams for seamless customer support.
• Implement customer health monitoring processes.
• Communicate complex information clearly to various audiences.
• Stay updated on industry trends in automation.
• Provide 1:1 priority support for business-critical issues.
• Manage a portfolio of assigned customers.
• Encourage proactive use of Zapier's features.

Requirements

• 7+ years in technical customer support for Enterprise customers.
• Strong technical acumen and experience with APIs and webhooks.
• Familiarity with programming languages, especially JavaScript or Python.
• Excellent written and verbal communication skills.
• Experience working closely with Enterprise customers.
• Ability to collaborate cross-functionally.
• Passion for automation and helping customers succeed.

Benefits

• Flexible remote work environment.
• Collaborate with a talented and diverse team.
• Opportunity to help businesses scale through automation.
• Engage in a culture of inclusivity and equity.
• Access to ongoing training and professional development.
• Work on meaningful projects that impact customer success.