Senior Enterprise Account Manager - Remote

Overview

Freshpaint is seeking a Senior Enterprise Account Manager to join our Customer Success team, focusing on helping healthcare marketers navigate data privacy while promoting access to care.

In Short

• Lead and manage relationships with core Enterprise customers.
• Ensure customer success through effective communication and operational excellence.
• Drive product adoption and retention metrics.
• Conduct quarterly business reviews and provide strategic recommendations.
• Educate customers on healthcare data privacy and Freshpaint's offerings.
• Collaborate cross-functionally to enhance customer experience.
• Grow revenue through upsells and renewals.
• Travel up to 30% for customer engagement and events.
• Contribute to process improvements within the Customer Success team.
• Be part of a high-growth startup environment.

Requirements

• 7+ years in customer-facing roles in enterprise software or SaaS.
• Proven success in account management and customer engagement.
• Strong technical proficiency and ability to communicate with diverse stakeholders.
• Analytical mindset with a focus on operational excellence.
• Exceptional communication skills, both oral and written.
• Ability to work independently and collaboratively in a remote environment.
• Passion for customer success and service mentality.

Benefits

• Competitive compensation with equity options.
• Unlimited PTO with a minimum requirement of 2 weeks.
• 100% remote work with flexible in-office options.
• Health, dental, and vision insurance fully covered.
• Mental health benefits and wellness programs.
• Regular team offsites and community events.
• Ownership of work and direct access to founders.