Manager, Machine Learning & AI — AI Platform - Remote

Overview

Zapier is looking for a Manager, Machine Learning & AI to lead our AI Platform team within the Data organization, focusing on building and scaling AI capabilities.

In Short

• Lead the AI Platform team and develop ML/AI engineers.
• Deliver platform outcomes to help product teams ship AI faster and safely.
• Own the AI Platform roadmap with measurable adoption and business impact.
• Partner cross-functionally with various teams for platform integration.
• Drive operational excellence through SLOs and incident reviews.
• Participate in AI vendor evaluations and management.
• Communicate updates and progress to stakeholders regularly.

Requirements

• 5+ years of experience in Machine Learning / AI.
• Experience leading engineers and managing team performance.
• Ability to translate ambiguous goals into prioritized roadmaps.
• Experience in building or operating platforms for other teams.
• Strong software engineering fundamentals.
• Understanding of ML/LLM system design.
• Effective stakeholder management skills.
• Strong product judgment and ability to prioritize effectively.
• Ability to balance speed, safety, reliability, and cost.
• Clear communication with technical and non-technical audiences.

Benefits

• Work in a fully remote environment.
• Opportunity to lead and influence AI/ML initiatives.
• Be part of a culture that values diversity and inclusivity.
• Access to resources for professional development.
• Collaborate with cross-functional teams to drive innovation.