Regional Key Account Manager - Canada, Transit Services - Remote

Overview

The Regional Key Account Manager for Transit Services in Canada is responsible for managing service sales opportunities across multiple transit customers, driving aftermarket parts sales, and deepening customer relationships through regular engagement.

In Short

• Manage service sales opportunities across 10 to 20 transit customers.
• Drive aftermarket parts sales and identify engineering services opportunities.
• Serve as the primary commercial point of contact for assigned Transit Agencies.
• Engage in regular site visits to build and maintain customer relationships.
• Collaborate with internal teams to ensure customer satisfaction and on-time delivery.
• Monitor and report on customer satisfaction and order intake performance.
• Support pricing strategy and contract negotiations.
• Maintain CRM data accuracy and ensure pipeline visibility.
• Ability to travel up to 50% to cover regional accounts.
• Focus on continuous improvement and customer success.

Requirements

• 10+ years of experience in the rail supply industry.
• Technical knowledge of rolling stock maintenance and operations.
• Strong commercial acumen and sales experience.
• Proficiency in Salesforce CRM and Oracle systems.
• Excellent oral and written communication skills.
• Ability to work with cross-functional teams.
• Demonstrated ability to execute plans and achieve goals.
• Passion for customer success and continuous improvement.
• Comfortable engaging with railway maintenance personnel.
• Ability to travel frequently for site visits.

Benefits

• Relocation assistance may be provided if eligibility requirements are met.
• Opportunities for professional growth and development.
• Work in a diverse and inclusive environment.
• Be part of a company focused on innovation and continuous improvement.
• Engage with a team that values collaboration and diverse perspectives.