Technical Services Lead - Remote

Overview

The Technical Services Lead is responsible for leading technical operations and ensuring high-quality service delivery across Canada, focusing on the execution of projects and solutions that align with organizational objectives.

In Short

• Lead and manage technical teams to ensure service quality.
• Oversee project management to ensure timely and budget-compliant execution.
• Act as a point of contact for customer inquiries and troubleshooting.
• Identify process improvement opportunities for efficiency.
• Ensure compliance with industry regulations and safety standards.
• Mentor and train technical staff to enhance performance.
• Monitor service metrics and generate reports for improvement insights.
• Collaborate with stakeholders to address market dynamics.
• Implement best practices in technical operations.
• Drive operational effectiveness within the organization.

Requirements

• Strong leadership and organizational skills.
• Proven track record in managing technical services.
• Excellent communication and interpersonal abilities.
• Proficiency in troubleshooting and technical support tools.
• Deep understanding of technical systems.
• Fluent in English.
• Strategic mindset with ability to navigate complexities.
• Experience in IT, manufacturing, or engineering preferred.
• Ability to optimize workflows.
• Willingness to perform additional duties as required.

Benefits

• Comprehensive benefits plan including vacation, health, and dental.
• Retirement benefits.
• Relocation assistance may be provided.
• Diversity and inclusion initiatives.
• Opportunities for professional growth and development.
• Work in a global company with a strong commitment to innovation.
• Collaborative work environment.
• Focus on employee well-being and career advancement.
• Hands-on opportunities to shape the future of transportation.
• Commitment to equal employment opportunity.