Renewal Manager - Remote

Overview

The Renewals Manager is at the hub of the renewal lifecycle for our Enterprise and Commercial Segments. They are responsible for driving successful renewals on time and growing our existing customer base.

In Short

• Manage assigned renewals book of business for a rolling 120 day period ensuring all renewals are closed on time
• Maximize customer retention rates on a monthly basis, driving price increases and multiyear renewals at the time of renewal
• Provide an accurate and updated forecast for your book of business each week
• Serve as a subject matter expert on our renewals processes and tools
• Collaborate with Account Managers and Customer Success Managers on complex renewal scenarios
• Work to ensure our customers are on the most up to date terms and conditions
• Prepare detailed order forms and quotes based on your expert knowledge of our products
• Explain the renewal process, timing, and expectations
• Maintain data quality of accounts and opportunities in Salesforce
• Create, update, or innovate new functional processes to drive efficiencies

Requirements

• 2+ years of experience in a Renewals, Customer Success or Account Management role
• Fluency in English, Spanish or Portuguese is a plus
• Comfortable working independently with high volumes of overlapping activities
• Excellent problem-solving skills
• Sound critical thinking skills and understanding of subscription based renewals
• Process oriented mindset
• Experience using Salesforce, CPQ, Docusign, Salesloft
• Ability to organize, prioritize, and complete activities
• A team player and great collaborator
• Strong written and verbal communication skills

Benefits

• Paid Time Off programs for Vacation, Holidays, and Volunteering
• Medical, Dental, and Vision health insurance plans
• Life insurance plan
• Paid Parental Leave
• Employee Assistance Program