Renewal Manager - Remote

Overview

monday.com is looking for a talented Renewal Manager who will engage with our customers throughout the year to transact and maintain on-time renewals, cross-sell/upsell within customer base, and focus on customer retention. You’ll be a key and valued member of our Customer Success team and join a global Renewals Team.

In Short

• Drive and own the renewal processes in collaboration from reach out and negotiation to confirmation.
• Work closely with the Customer Success, Finance, and Sales teams to retain customer contracts, secure renewal and support the accounts’ growth.
• Negotiate renewal terms to align with the customer and the company goals.
• Maintain a rolling 90-day renewal forecast by segment and/or territory.
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
• Enhance the renewals process playbook to maximize account and ARR retention.
• Handle escalations relating to contract questions, negotiations, and requests.
• Identify Process gaps to improve efficiency.

Requirements

• A minimum of 2 years of B2B sales, account management or customer success experience.
• Proven experience as the owner of the full renewal cycle, from identifying expansion opportunities to negotiation and contracting.
• Effective communicator, strong interpersonal and collaboration skills.
• Fluent in English - writing and spoken.
• Motivated, driven and results-oriented.
• Strong negotiation, presentation and closing skills.
• Self-motivated, proactive, energetic team player.

Benefits

• Opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans.
• Compensation commensurate with skills and experience.
• Work in a dynamic and supportive environment.
• Opportunity for professional growth and development.
• Collaborative team culture.