Account Executive - Remote

Overview

The Account Executive (AE) generates shareholder value by using a consultative retention approach for larger and/or more complex Small/Medium Business WM customers in an assigned book of business, territory/segment. The AE manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the AE is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM's growth goals.

In Short

• Serve as the lead point of contact for customer account management matters.
• Establish and maintain a high level of customer satisfaction.
• Align Waste Management products and services with customer needs.
• Negotiate and renew customer service agreements.
• Resolve challenging customer requests and collaborate with sales team.
• Use WM sales productivity software tools accurately.
• Prepare reports and handle administrative duties as needed.

Requirements

• High School Diploma or GED.
• One year of WM experience or five years of business to business account management experience.
• Ability to effectively convert customer cancellation requests.
• Ability to build relationships and set goals.
• Proficient in time management and computer skills.
• High impact communication skills.
• Ability to negotiate and financial acumen.

Benefits

• Medical, Dental, Vision, Life Insurance and Short-Term Disability.
• Stock Purchase Plan and Company match on RRSP.
• Paid Vacation, Holidays, and Personal Days.