Customer Experience Supervisor - Remote

Overview

The Customer Experience Supervisor is responsible for overseeing the daily operations of the customer service department, providing leadership, support, and development to staff while ensuring operational efficiency and customer satisfaction.

In Short

• Manage and support customer service staff.
• Oversee hiring, training, and evaluation of employees.
• Monitor customer service performance and implement improvements.
• Communicate and enforce company policies.
• Mentor Lead Customer Service Representatives.
• Compile reports and analyze budgets.
• Investigate and resolve escalated inquiries.
• Ensure service levels meet set goals.
• Develop training programs.
• Provide input into personnel decisions.

Requirements

• High School Diploma or GED.
• 5 years of relevant work experience.
• Supervisory/management skills required.
• Call center or customer service experience.
• Ability to analyze performance and implement improvements.

Benefits

• Medical, Dental, Vision, Life Insurance.
• Short Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.