Customer Experience Supervisor - Remote

Overview

The Customer Experience Supervisor is responsible for leading a customer support team, improving client experiences, and ensuring outstanding service in every interaction.

In Short

• Lead a customer support team to enhance client experiences.
• Manage daily workflow and monitor team performance.
• Handle critical customer cases and provide solutions.
• Organize team tasks and priorities effectively.
• Act as a liaison between operations and the customer experience team.
• Assist in hiring and training customer support agents.
• Develop expertise in product offerings and customer value.
• Utilize data to analyze and resolve issues.
• Run standup meetings to discuss KPIs and updates.
• Work on various customer experience projects and initiatives.

Requirements

• 2+ years of experience in inbound customer support.
• Experience leading a customer support team.
• Outstanding English communication skills.
• Customer-centric mindset with a passion for helping others.
• Strong organizational skills, even under pressure.
• Data-driven approach to problem-solving.
• Positive attitude and strong people skills.
• Knowledge of nutritional information and fine dining is a plus.
• Availability to work on Argentinian Public Holidays.
• Willingness to work in a hybrid model, attending the office as needed.

Benefits

• Paid in USD.
• Remote work flexibility.
• 15 vacation days per year from the start date.
• 16 fully paid Argentinian holidays.
• Monthly healthcare stipend.
• 4-week paid sabbatical after 5 years.
• Paid family leave.
• Compassionate leave available.
• Access to a range of personalized benefits.
• Personalized English coaching offered.