Customer Experience Supervisor - Remote

Overview

The Customer Experience Supervisor at Peerspace is responsible for overseeing strategic areas of customer experience, managing disputes, and ensuring team performance while fostering a supportive and engaging work environment.

In Short

• Ownership of strategic areas of customer experience.
• De-escalate disputes between users.
• Provide guidance for time-sensitive escalations.
• Deliver performance feedback and career development.
• Drive team to meet metric expectations.
• Plan training sessions and develop team processes.
• Run KPI reports and analyze results.
• Collaborate cross-functionally within the organization.
• Present in team and company meetings.

Requirements

• 3+ years of experience in Customer Service/Support/Experience.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and delegate effectively.
• Experience with Google Drive, Zendesk, Intercom, and SQL.
• Able to work independently and provide guidance.
• Proactive in identifying process improvements.
• Ability to generate and analyze reports.
• Comfortable with decision-making under pressure.

Benefits

• 100% employee coverage of medical, dental, and vision insurance.
• $500 annual professional development allowance.
• Discount on Peerspace bookings.
• Equipment stipend for home office setup.
• Monthly cell phone and internet credit.
• Coworking membership if needed.
• Flexible time off policy.
• Wellness Fridays observed company-wide.
• Biannual team-building events.