Technical Implementation Specialist - Remote

Overview

As a Technical Implementation Specialist, your primary focus will be on building, setting up, and optimizing AI-driven automation that enhances the efficiency and productivity of our sales team. You will also be responsible for QA, ensuring all systems and agents perform flawlessly in live environments.

In Short

• Work from anywhere in the world.
• Focus on building and optimizing AI-driven automation.
• Conduct Quality Assurance (QA) testing and troubleshooting.
• Customize chat agent behavior to align with customer workflows.
• Collect feedback for continuous improvement of sales technologies.
• Create documentation for chat agents and troubleshooting guides.
• Coordinate testing activities and improve test processes.
• Collaborate with Technical Account Managers.
• Participate in ongoing education and training.
• Work standard business hours based on Pacific Time Zone.

Requirements

• Bachelor’s Degree in Engineering, IT, Computer Science, or related fields.
• Strong communication skills for presenting technical information.
• Experience in QA testing and troubleshooting.
• Experience working with sales teams in a tech-driven environment.
• Familiarity with customer service automation.
• Problem-solving mindset focused on continuous improvement.
• Ability to work independently and collaboratively.
• Organizational and time management skills.
• Fluent in English; knowledge of a second language is a plus.
• Willingness to participate in ongoing training.

Benefits

• Fully remote position.
• Dynamic work environment with a great leadership team.
• Comprehensive training program and regular performance reviews.
• Competitive compensation based on experience.
• Referral programs with incentives and bonuses.
• Product discounts for personal business use.
• Access to education credits program.
• Growth opportunities for personal development.
• Part of a high growth SaaS technology company.
• Global workforce with multi-cultural colleagues.