Customer Success Manager - Remote

Overview

We’re hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high‑impact programs to join our team. You’ll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously.

In Short

• Manage a high‑volume book of SMB and mid‑market accounts
• Drive engagement through scaled touchpoints
• Ensure customers launch successfully and reach early time‑to‑value
• Monitor usage and proactively intervene when accounts stall
• Design and execute scalable programs such as email sequences and webinars
• Continuously improve processes to support more customers efficiently
• Identify at‑risk accounts early using health signals
• Support renewal motions through ongoing engagement
• Use tools like Vitally and CRM data to manage your book
• Track key KPIs including adoption and retention

Requirements

• 2–4 years of experience in Customer Success or Account Management
• Strong operational mindset and comfortable working with data
• Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce
• Proactive communicator with strong organizational skills
• Able to balance speed, quality, and scale
• Must be technical, analytical, results-driven
• Fluent in English; knowledge of a second language is an asset

Benefits

• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews
• Competitive compensation based on experience
• Great referral programs with incentives and bonuses
• Unbelievable product discounts
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities