Customer Success Manager - Remote

Overview

As the first person on our Customer Success team, you’ll guide our enterprise customers from onboarding through ongoing adoption to expansion, and shape what Customer Success at premote looks like for years to come.

In Short

• Bring new enterprise customers to go-live.
• Build out health scoring and track adoption.
• Prepare and run Quarterly Business Reviews independently.
• Own the renewal rate of your portfolio.
• Identify cross-sell and upsell opportunities.
• Shape the playbooks, processes, and tooling for Customer Success.

Requirements

• 1–3 years in Customer Success, Implementation, or Account Management.
• A track record of owning customer relationships with measurable outcomes.
• Exceptional written and spoken English and German.
• Structured and articulate communication skills.
• Hands-on, pragmatic mindset.
• Energy for ownership and shaping a function from the start.
• Living in Germany with valid work authorization.

Benefits

• Work with substantial customers like KUKA and BioNTech.
• Bootstrapped and profitable with room to grow.
• €1,500 annual development budget.
• Merit-based culture with real responsibility from day one.
• Remote first with regular company offsites.
• Generous workation policy.
• 30 days of vacation.
• Competitive base salary plus performance component.