Technical Implementation Specialist - Remote

Overview

As a Technical Implementation Specialist, you will bridge technical engineering with client success, ensuring seamless integrations, solving technical challenges, and delivering exceptional onboarding and post-sales experiences.

In Short

• Manage technical integration projects (e.g., SSO, Clever, API connections).
• Troubleshoot onboarding challenges.
• Collaborate with customers to design AI-driven solutions.
• Develop comprehensive onboarding materials and user-friendly technical guides.
• Serve as a technical bridge between customers and internal teams.
• Monitor feedback to drive product improvements.
• Exceptional communication skills to bridge technical and non-technical audiences.
• 2+ years in a technical role.
• Experience with API integrations and generative AI customization.
• Startup experience and ability to thrive in a fast-paced environment.

Requirements

• Deep expertise in debugging integration issues.
• Skilled in modern web technologies (Node.js, React, TypeScript).
• Experience tailoring AI tools using advanced prompt engineering.
• Proven ability to document systems and streamline processes.
• Exceptional communication skills.

Benefits

• Unlimited PTO.
• 100% employer covered health insurance.
• Wellness stipend.
• 401(k) match.
• Vision/dental insurance.