Customer Support Associate - Remote

Overview

Wagmo is looking for a Customer Support Associate to deliver exceptional customer experiences in every interaction. This role is ideal for someone who thrives in a fast-paced startup environment, enjoys problem-solving, and is eager to contribute to improving support processes.

In Short

• Provide top-tier customer support via phone, email, live chat, and SMS
• Identify and document technical issues
• Handle customer escalations, including complex questions about insurance and claims
• Capture customer feedback to drive product improvements
• Collaborate with the Claims team on claim status updates
• Document and improve Customer Support processes and SOPs
• Stay informed about evolving processes and industry changes

Requirements

• Ability to work 9am-6pm eastern time
• A passion for continuous improvement in customer support processes
• 2+ years of support experience in a high-growth startup
• Experience using Zendesk or similar support platforms
• Exceptional written and verbal communication skills
• Adaptability in a constantly evolving environment
• Availability to work some Saturdays
• Access to a stable internet connection
• Fluency in Spanish is a plus

Benefits

• Company paid medical premiums
• Dental, vision, life, short-term and long-term disability
• Unlimited paid time off & extended holiday break
• 12 weeks parental time off
• 401k
• Company paid pet wellness and insurance plans
• Pet-friendly office
• Regular company-wide events