Customer Support Weekend Associate - Remote

Overview

Wagmo is looking for a Customer Support Associate to deliver exceptional customer experiences in every interaction, particularly on weekends.

In Short

• Work every Saturday with a weekday off.
• Provide customer support via phone, email, live chat, and SMS.
• Handle customer escalations and complex questions about insurance and claims.
• Collaborate with the Claims team for updates on claim status.
• Document and improve Customer Support processes.
• Stay informed about evolving processes to assist customers effectively.
• 2+ years of support experience in a high-growth startup preferred.
• Experience with Zendesk or similar platforms is a plus.
• Exceptional written and verbal communication skills required.
• Access to a reliable internet connection and a quiet working environment.

Requirements

• A passion for continuous improvement in customer support processes.
• 2+ years of support experience in insurtech, fintech, healthcare, or subscription-based business.
• Experience using Zendesk; bonus for admin or reporting experience.
• Detail-oriented with a habit of closing the loop on support issues.
• Ability to convey empathy and tact in communication.
• Adaptability in a constantly evolving environment.
• Willingness to work Saturdays with a weekday off.

Benefits

• Company paid medical premiums.
• Dental, vision, and disability insurance.
• Unlimited paid time off & extended holiday break.
• 12 weeks parental time off.
• 401k plan.
• Company paid pet wellness and insurance plans.
• Regular company-wide events.