Customer Success Manager - Remote

Overview

The Customer Success Manager will manage customer relationships for our Online Store, ensuring efficient product adoption, inventory oversight, customer service, and order fulfillment.

In Short

• Manage customer relationships for the Online Store.
• Oversee product adoption and inventory management.
• Ensure high-quality customer service.
• Coordinate marketing initiatives and financial aid management.
• Prepare financial reports and performance analyses.
• Collaborate with academic departments for course materials.
• Train campus staff on customer service standards.
• Utilize customer feedback for service improvement.
• Travel to customer campuses as needed.
• Work in a hybrid setting, combining in-office and remote work.

Requirements

• 3-5 years of experience in retail management or e-commerce.
• Strong leadership and team management skills.
• Excellent communication and problem-solving skills.
• Proficient in e-commerce and inventory management software.
• Ability to adapt to a fast-paced environment.
• Travel requirement up to 50%.

Benefits

• Collaborative and inclusive company culture.
• Competitive base salary with a variable component.
• Comprehensive benefits including medical, dental, and vision.
• 401K match up to 5%.
• 12 weeks of paid parental leave.
• Tuition reimbursement program.
• 4 weeks vacation and 12 sick days.
• Flexible work schedules and remote capabilities.
• Opportunities for fitness challenges and rewards.