Global Payment Operations Manager - Remote

Overview

The Global Payment Operations Manager oversees all operations, compliance, risk, and service-oriented reporting and processes for payments features embedded in the Veracross platform, supporting daily payment operations and leading projects to improve the payment solution globally.

In Short

• Manage payment operations for partner schools’ business offices.
• Lead projects to enhance global payment solutions.
• Provide end-user support and reporting.
• Analyze and resolve payment issues.
• Communicate with internal teams and external partners.
• Maintain compliance with established security practices.
• Utilize Salesforce for ticketing and issue management.
• Update knowledgebases to improve documentation.
• Prioritize multiple projects and daily activities.
• Work collaboratively with internal and external stakeholders.

Requirements

• Experience in payment operations or related field.
• Strong understanding of compliance and risk management.
• Proficiency in Salesforce or similar ticketing systems.
• Excellent communication skills for internal and external interactions.
• Ability to analyze and resolve complex technical problems.
• Project management experience.
• Knowledge of accounting principles.
• Detail-oriented with strong organizational skills.
• Ability to work in a fast-paced environment.
• Familiarity with Knowledge-Centered Service (KCS) methodology.

Benefits

• Opportunity to work in a growing and values-led community.
• Engagement with a global network of schools and partners.
• Support for continuous improvement and professional development.
• Collaborative work environment with a focus on innovation.
• Flexible work arrangements.