Senior Manager, Strategic Customer Success - Remote

Overview

As the Senior Manager, Strategic Customer Success at Vanta, you will lead a team of experienced Customer Success Managers (CSMs) supporting the company's largest and most complex customers, driving measurable customer outcomes and retention.

In Short

• Lead and develop a high-performing team of Strategic CSMs.
• Diagnose challenges and proactively design solutions.
• Drive data-informed customer outcomes.
• Apply GRC expertise or learning agility.
• Influence cross-functionally with Sales, Product, and Marketing.
• Model leadership judgment and resilience.
• Engage strategically with customers through onsite meetings.
• 7+ years leading customer-facing or consulting teams.
• Expertise in GRC or security compliance.
• Strong communication and influence skills.

Requirements

• Experience leading customer-facing teams.
• Proven ability in GRC or security compliance.
• Track record of owning strategic problems.
• Strong critical thinking and problem-solving skills.
• Ability to lead teams through uncertainty.
• Experience in high-stakes customer conversations.

Benefits

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits.
• 16 weeks fully-paid parental leave.
• Health and wellness stipends.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.
• Offices in multiple global locations.