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Senior Strategic Customer Success Manager - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

This role is critical for building impeccable relationships and acting as a trusted adviser to ensure customers achieve their objectives and realize maximum business value from our platform. The ideal candidate is a proactive, team-oriented individual passionate about driving customer success in a fast-paced SaaS environment.

In Short

  • Own and monitor the entire customer lifecycle.
  • Proactively anticipate and address customer needs.
  • Onboard new customers and drive full adoption.
  • Utilize tools like Gainsight and Salesforce.
  • Build lasting, trusted relationships with customers.
  • Collaborate with Account Executives and Managers.
  • Prepare and facilitate business reviews and demos.
  • Travel up to 50% to meet with customers.

Requirements

  • Bachelor's Degree in Sales, Business, or related field.
  • 3-5 years of customer success experience.
  • Hands-on experience with Gainsight & Salesforce.
  • Experience in workforce development or EdTech preferred.
  • Proven experience building key customer relationships.
  • Deep understanding of SaaS customer success motions.
  • Exceptional communication and relationship-building skills.
  • Self-motivated and organized.
  • Basic technical knowledge of development and IT solutions.
  • Ability to operate effectively in a fast-paced environment.

Benefits

  • Competitive compensation packages
  • Medical coverage
  • Unlimited PTO and Summer Fridays
  • Wellness reimbursements
  • Full Pluralsight subscription
  • Professional development funds
Ash & Harris Executive Search logo

Ash & Harris Executive Search

Ash & Harris Executive Search is a dynamic organization focused on connecting qualified professionals with opportunities in the health and wellness sector. The company is dedicated to improving individual health outcomes through expert nutritional guidance and support. With a commitment to utilizing innovative telehealth practices, Ash & Harris Executive Search enables Registered Dietitians to provide personalized care remotely, ensuring clients receive tailored nutritional advice and education to enhance their well-being. The company values passion for nutrition and aims to make a positive impact in the lives of individuals seeking to achieve their dietary goals.

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