Director of Upmarket Account Management - Remote

Overview

As the Director of Upmarket Account Management at Vanta, you will lead the development of the Upmarket Account Management organization, focusing on retention and expansion of the customer base in the Mid Market and Enterprise segments.

In Short

• Build a customer value-focused team culture.
• Hire and develop expert Managers for a high-performing team.
• Design upmarket Account Management methodologies.
• Define playbooks to achieve KPIs.
• Deliver accurate forecasts for retention and expansion.
• Drive adoption of key account management competencies.
• Develop enablement programs for team expertise.
• Collaborate with cross-functional teams to meet customer needs.
• Thrive in a fast-paced startup environment.
• Represent Vanta at industry events and customer meetings.

Requirements

• 10+ years of customer-facing experience, with 5+ years in management at a SaaS company.
• Proven track record of achieving revenue retention and expansion targets.
• Experience leading teams serving mid-market and enterprise customers.
• Strong executive presence and relationship-building skills.
• Collaborative mindset with cross-functional influence.
• Analytical thinking and data-driven decision-making skills.
• Experience in fast-paced startup or growth-stage SaaS companies.
• Enthusiasm for cybersecurity and customer trust.

Benefits

• Industry-competitive compensation.
• 100% covered medical, dental, and vision benefits.
• 16 weeks fully-paid parental leave.
• Health & wellness and remote workplace stipends.
• Family planning benefits.
• 401(k) matching.
• Flexible work hours and location.
• Open PTO policy.
• 11 paid holidays in the US.
• Offices in SF, NYC, London, Dublin, and Sydney.