Verint Support Engineer - Remote

Overview

The Verint Support Engineer role at TTEC Digital focuses on providing technical support for Verint’s software offerings, ensuring customer satisfaction through effective problem resolution and communication.

In Short

• Assist customers with technical support issues via various channels.
• Analyze and troubleshoot technical issues related to Verint software.
• Maintain communication with customers to meet service level agreements.
• Document issues throughout the support case lifecycle.
• Develop knowledge base articles to aid in case management.
• Understand Verint product features and functions.
• Continuously learn and grow technical skills relevant to the role.
• Work flexible hours, including on-call rotations as needed.
• Participate in an annual incentive program based on performance.
• Eligible for various employee benefits including medical and PTO.

Requirements

• 3+ years of customer service experience in software applications.
• Experience with Verint products and customer escalations.
• Familiarity with contact center technology and operations.
• Bachelor’s degree in a tech-related field preferred.
• Knowledge of troubleshooting tools like Wireshark and PerfMon.
• Ability to work with web server technologies.
• Experience with WFM products or Verint software.
• Ability to document technical issues clearly.
• Experience with Active Directory and Windows security.
• Willingness to undergo background checks as required.

Benefits

• Medical, dental, and vision insurance.
• Tax-advantaged health care accounts.
• Financial and income protection benefits.
• Paid time off (PTO) and wellness time off.
• Participation in an annual incentive program.