Google Presales Solutions Architect - Remote

Overview

As a Google Presales Solutions Architect at TTEC Digital, you will collaborate with clients to design and implement advanced conversational AI solutions, enhancing both employee and customer experiences.

In Short

• Lead self-service demo builds and customer sales presentations.
• Provide strategic input for Google CCaaS solution architecture.
• Define requirements and business specifications for technical design.
• 3+ years of experience in contact center technology.
• 1+ years of experience with IVA, Generative AI, and advanced speech systems.
• Experience with Google GCP Customer Experience/CCaaS design.
• Manage large multi-site contact center implementations.
• Strong understanding of call flows and IVR systems.
• Ability to write technical design specifications.
• Bachelor's degree required.

Requirements

• 3+ years of industry experience in contact center technology.
• 1+ years of technical experience with IVA and Generative AI.
• Experience in managing development teams for IVA & Speech applications.
• Strong knowledge of IVA, Speech Engine, and CTI architecture.
• Excellent business analysis and documentation skills.
• Ability to communicate technical concepts to clients.
• Bachelor's degree.

Benefits

• Medical, dental, and vision insurance.
• Tax-advantaged health care accounts.
• Financial and income protection benefits.
• Paid time off (PTO) and wellness time off.