Senior Genesys Engage Engineer - Remote

Overview

We are seeking a highly skilled and experienced Senior Genesys Engineer to join our team in Houston. The ideal candidate will have extensive knowledge and hands-on experience with the Genesys Engage Platform, including GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and Workforce Management (WFM).

In Short

• Design, implement, and maintain Genesys Engage solutions to meet business requirements.
• Configure and manage Genesys Voice Platform (GVP) for optimal performance and troubleshooting.
• Develop and optimize routing strategies using Genesys Routing.
• Monitor and analyze system performance using Genesys Realtime Reporting and Genesys Historical Reporting.
• Manage and support Genesys Intelligent Workload Distribution (IWD) for efficient task allocation.
• Administer and maintain Genesys systems using Genesys Administrator.
• Implement and manage Workforce Management (WFM) solutions to optimize staffing and scheduling.
• Participate in an on-call rotation to provide 24/7 support and ensure system availability.
• Troubleshoot and resolve complex technical issues related to the Genesys platform.
• Stay updated with the latest developments and best practices in Genesys technologies.

Requirements

• Minimum 4 years of experience working with the Genesys Engage Platform.
• Proficiency in GVP, Genesys Routing, Genesys Realtime Reporting, Genesys Historical Reporting, IWD, Genesys Administrator, and WFM.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Bachelor's degree in Computer Science, Engineering, or a related field (preferred).
• Genesys certification (preferred).

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and innovative work environment.
• Access to the latest technologies and tools.
• Work with a high-performing team of experts.