Senior Cisco Voice and Data Support Engineer - Remote

Overview

As a Senior Cisco Voice and Data Support Engineer at TTEC Digital, you will provide advanced troubleshooting support services for enterprise-level clients, ensuring they receive exceptional customer experience through robust employee support.

In Short

• Remote role based in the US.
• Provide support for advanced UC issues.
• Work with enterprise-level clients.
• Leverage knowledge of CUCM, Jabber, and other Cisco solutions.
• Experience in structured processes and timelines.
• Perform complex problem isolation within telecommunications infrastructures.
• Involvement in ticket management and documentation.
• Strong customer service and problem-solving skills.
• 3 to 5 years of experience required.
• Support for Hyperflex and VMware preferred.

Requirements

• 3 to 5 years’ experience configuring Cisco UC solutions.
• Experience troubleshooting SIP and Session Border Controllers.
• 1 year experience supporting Hyperflex.
• 1 to 3 years’ experience with VMware.
• Prior experience with LAN/WAN and VoIP infrastructures.
• Experience configuring Voice Gateways/Gatekeepers.
• Strong customer service skills.
• Good problem-solving skills.
• Ticket management experience.

Benefits

• Opportunity to work with enterprise-level clients.
• Remote work flexibility.
• Supportive team environment.
• Professional development opportunities.