Calls Support Specialist - Remote

Overview

As a Calls Support Specialist at TripleTen, you will assist students from LATAM during their learning journey by answering questions, resolving doubts, and addressing technical issues.

In Short

• Help students by answering their questions through calls.
• Accompany the learning process and communicate with the student guidance team.
• Work with a large amount of information and structure it accordingly.
• 1+ years of experience in Customer Support through calls required.
• Advanced level of English (B1) and Spanish (C1) needed.
• Customer oriented with multitasking abilities.
• General understanding of the IT industry and minimal programming experience.
• Work experience in help desk or call center preferred.
• Schedule is Monday-Friday from 10:00 a.m. to 7:00 p.m. Mexico City time.
• 100% remote collaboration.

Requirements

• 1+ years of experience in Customer Support through calls.
• Advanced level of English (B1) and Spanish (C1).
• Customer oriented, enjoy helping people, and able to multitask.
• A general understanding of the IT industry and minimal experience with programming languages such as HTML, CSS, JavaScript, Python.

Benefits

• Schedule 5/2 (Monday-Friday from 10:00 a.m. to 7:00 p.m. Mexico City time).
• Payment of 600 USD gross fixed per month and up to 200 USD based on KPIs.
• 100% remote collaboration.
• Free access to TripleTen courses.
• Professional development in an international team.
• A comfortable digital office using modern tools.
• Diverse and tight-knit team spread across the US, LatAm, and more!