Strategic Account Manager - Remote

Overview

The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

In Short

• Manage customer projects within the manufacturing maintenance sector.
• Ensure customer satisfaction and expansion.
• Drive maintenance operational excellence.
• Enhance reliability programs for clients.
• Build and maintain relationships with key industry leaders.
• Contribute to the overall growth of the customer base.
• Support clients in achieving success with Tractian solutions.
• Empower team members to make a meaningful impact.
• Reward excellence in customer service.
• Foster long-term partnerships with clients.

Requirements

• Experience in account management or customer success.
• Strong understanding of the manufacturing maintenance sector.
• Excellent communication and relationship-building skills.
• Ability to drive operational excellence.
• Proven track record of enhancing customer satisfaction.
• Experience working with enterprise clients.
• Strong problem-solving skills.
• Ability to work collaboratively in a team environment.
• Results-oriented mindset.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.
• Health and wellness benefits.
• Access to innovative technology solutions.
• Chance to work with industry leaders.
• Empowerment to make a meaningful impact.
• Recognition for excellence in performance.
• Long-term career growth opportunities.