Director of Managed Services - Remote

Overview

The Director of Managed Services oversees all aspects of service engagements, operational performance, and transformative initiatives within the organization. This role is crucial for managing resources, financial performance, and client relationships.

In Short

• Lead a 24/7 operations team with distributed resources.
• Manage service engagements and operational performance.
• Oversee financial planning and forecasting.
• Ensure accountability for deadlines and service delivery.
• Support team development and mentorship.
• Implement new tools and technologies for efficiency.
• Maintain profitability levels aligned with business objectives.
• Act as a liaison between clients and operational teams.
• Drive innovation in operations to meet industry standards.
• Collaborate with leadership to set strategic vision.

Requirements

• 10+ years of experience in managing complex infrastructure.
• 8+ years in a multi-tenant service provider environment.
• Experience with ITIL v4 framework.
• Strong strategic planning and analytics skills.
• Financial acumen in business terms.
• Proven problem-solving abilities.
• Ability to lead geographically distributed teams.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) Retirement Plan with Employer Match.
• Competitive Compensation.
• Training and development programs.
• Work-life balance and generous paid time off.