Senior Network Operations Center (NOC) Engineer - Remote

Overview

The Senior Network Operations Center (NOC) Engineer I serves as a senior member of the Tier 1 engineering team, responsible for advanced alert validation, intermediate troubleshooting, and driving resolution of recurring issues within on-premises and cloud environments.

In Short

• Monitor servers, networks, and cloud environments for performance issues, outages, and alerts.
• Perform intermediate troubleshooting, including log analysis and service restarts.
• Execute recurring maintenance and health check procedures.
• Maintain and update documentation for tools and incident response processes.
• Assist with coordination during incidents, providing status updates.
• Identify patterns in recurring issues and propose improvements.
• Take ownership of recurring Tier 1 issues.
• Contribute to the refinement of monitoring alerts and SOPs.
• Act as an escalation point for Engineer I staff.

Requirements

• Minimum 2 years of IT support or NOC experience.
• Proficiency in Windows administration.
• Practical networking knowledge including DNS, DHCP, and VPNs.
• Working knowledge of infrastructure monitoring tools.
• Hands-on experience with cloud platforms (Azure, AWS) preferred.
• Experience with scripting languages (PowerShell, Bash, Python).
• Comfortable using command-line interfaces.
• Strong understanding of ticketing systems.
• Basic knowledge of ITIL practices.
• Ability to serve as a peer mentor.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k) Retirement Plan with Employer Match.
• Competitive Compensation.
• Training and development programs.
• Collaborative and cool culture.
• Work-life balance and generous paid time off.