Network Operations Center Engineer - Remote

Overview

As a Network Operations Center Engineer, you will be responsible for providing advanced technical support and troubleshooting for network infrastructure and guest-facing systems within the hospitality industry.

In Short

• Handle inbound calls for sites, customers, clients, and partners.
• Manage support and client escalations, including priority 1 issues and urgent cases.
• Provide real-time assistance to T2 technicians and update tickets with relevant information.
• Configure replacement devices and perform software and hardware firmware upgrades.
• Coordinate ISP cutovers and troubleshoot all network-related equipment issues.
• Set up TV networks, special request SSIDs, and other network systems.
• Troubleshoot issues to verify if a tech dispatch is needed.
• Install new connectors for PMS interfacing and troubleshoot portal page issues.
• Act as a technical adviser and escalation point for the helpdesk team.
• Participate as part of the helpdesk or monitoring teams as needed.

Requirements

• Expert-level knowledge of network solutions, tools, software, and hardware.
• Experience in troubleshooting complex network issues.
• Ability to manage multiple priorities and escalations effectively.
• Strong communication and collaboration skills.
• Experience with ticket management systems.

Benefits

• Opportunity to work in a dynamic and fast-paced environment.
• Contribute to team success and efficiency.
• Engage in various projects and technical challenges.