Digital Systems Support Analyst - Remote

Overview

Join the Wills Group as an Application Support Analyst and become a key player in ensuring our enterprise applications run efficiently. You'll support critical business systems, troubleshoot issues, and contribute to smarter, AI-enhanced digital support solutions.

In Short

• Serve as the primary contact for Tier 1 and Tier 2 support tickets
• Troubleshoot and resolve system issues
• Work directly with users to understand challenges and recommend improvements
• Monitor system performance and maintain clean, reliable data
• Document solutions and procedures
• Support AI training and system enhancement projects
• Collaborate across IT teams to improve support and delivery

Requirements

• Bachelor's degree or 2–4 years of relevant IT or application support experience
• Strong troubleshooting and communication skills
• Familiarity with business systems, data analysis, and ticketing tools
• Interest in AI support systems and prompt engineering
• A proactive mindset and desire to improve processes

Benefits

• 401(k) with 7% employer match, HSA, and financial planning support
• Comprehensive health, dental, vision, and pet insurance
• Paid vacation, personal, sick, community engagement, and parental leave
• Hybrid schedule and family life planning resources
• Employee Assistance Program and travel assistance
• Tuition reimbursement and professional development
• Discounts on entertainment, travel, dining, and wellness
• Competitive salary matched to the DC Metro market: $72,000 - $90,000 annually, commensurate with experience; plus the annual bonus opportunity up to 10%!