AI Efficiency and Operations Manager - Remote

Overview

As the AI Efficiency and Operations Manager, you will help Tern scale our impact using AI and tooling, acting as the operational backbone for our entire go-to-market engine.

In Short

• Design and manage operational infrastructure for Marketing, Sales, CS, Implementation, and Support.
• Evaluate and implement AI tools to automate tasks.
• Surface insights on funnel performance and support efficiency.
• Own key systems like HubSpot and Intercom.
• Create scalable processes and playbooks.
• Monitor and report on key metrics.
• Champion operational excellence and continuous improvement.

Requirements

• Technical proficiency in Python and SQL.
• A passion for AI and efficiency.
• Experience in early-stage startups.
• Familiarity with tools like HubSpot and Zapier.

Benefits

• Be part of a mission-driven team.
• Work with a supportive and creative team.
• Influence user success strategy.
• Competitive salary, equity, and benefits package.