Infrastructure Engineer - Remote

Overview

Tern Software Inc., a venture-backed travel industry startup, is looking for a talented Infrastructure Engineer to join our team.

At Tern, we’re passionate about the power of travel and its ability to broaden worldviews. We’re committed to supporting travel advisors and the small businesses they run, helping them make the world more approachable for their clients.

As an Infrastructure Engineer, you’ll join a small, high-performing team of experienced product builders. This role bridges deep backend engineering skills with infrastructure stewardship. While we rely heavily on Heroku to manage our system environments, the scope of your work will extend across critical areas such as scalability, observability, performance, and reliability of our systems and services.

We value autonomy, craftsmanship, and a customer-first mindset. We build fast and iterate often—but we also believe deeply in building things that last. If you thrive in an environment where your decisions can directly impact the stability and performance of systems used by thousands, then this might be your place.

We’re not looking for a systems administrator or a traditional ops engineer—we’re looking for a backend-savvy software engineer who loves infrastructure and cares deeply about performance, reliability, and developer experience.

In Short

• Maintain and evolve network infrastructure for reliable client communications.
• Manage compute environments for stability and operational efficiency.
• Oversee storage systems ensuring high availability and performance.
• Support and secure 3rd-party integrations for seamless capabilities.
• Own CI/CD infrastructure for continuous improvement.
• Improve observability and alerting systems for incident response.
• Drive system-wide performance, security, and reliability.
• Plan for scaling and optimize infrastructure costs.
• Elevate developer experience through better tooling and documentation.

Requirements

• Strong backend development experience, particularly with Ruby and Ruby on Rails.
• Deep experience managing web infrastructure in production, ideally within a Heroku-based environment.
• Familiarity with CDN, DNS, edge services, and email infrastructure.
• Proficiency with relational databases (PostgreSQL) and key-value stores (Redis).
• A solid understanding of observability tools and performance tuning.
• Experience designing and maintaining CI/CD pipelines and deployment tooling.
• A track record of building reliable systems at scale.
• Thoughtfulness around cost and performance tradeoffs in infrastructure decisions.
• Experience working on a remote team and excellent communication skills.
• Empathy for teammates and a default assumption of good intentions.

Benefits

• 100% coverage of employee premiums for health, vision, and dental insurance.
• 75% coverage of dependent premiums.
• Flexible time off.
• All necessary hardware provided for effectiveness at the job.