Enterprise Account Manager - Remote

Overview

Tapcart is the ultimate mobile commerce platform fueling the fastest-growing brands. We power mobile apps for over 50 million consumers worldwide, processing over $6 billion in mobile commerce revenue.

In Short

• We’re looking for an Enterprise Account Manager to join our growing Customer Success team.
• Help top brands maximize the value of their mobile app investment.
• Drive success through mobile marketing, technology, and best practices.
• Own and manage relationships with Enterprise customers.
• Conduct monthly strategic check-ins and app audits.
• Deliver expert consultation on mobile commerce trends.
• Work cross-functionally with Solutions Engineering team.
• Drive net revenue retention and expansion.
• 3+ years of experience in Customer Success or Account Management.
• Experience with Shopify merchants and e-commerce brands.

Requirements

• Strong knowledge of mobile marketing and customer lifecycle management.
• Experience conducting data-driven business reviews.
• Familiarity with CRM platforms like Salesforce.
• Ability to adapt to Tapcart’s evolving platform.
• Experience in SaaS or mobile commerce preferred.

Benefits

• 401K and stock options for all full-time employees.
• Affordable medical, dental, and vision insurance coverage.
• Flexible PTO and 11 paid company holidays.
• Stipend for outfitting your home office.