Remote Otter LogoRemoteOtter

Enterprise Account Manager - Remote

Posted 5 weeks ago

Overview

Tapcart is the ultimate mobile commerce platform fueling the fastest-growing brands. We power mobile apps for over 50 million consumers worldwide, processing over $6 billion in mobile commerce revenue.

In Short

  • We’re looking for an Enterprise Account Manager to join our growing Customer Success team.
  • Help top brands maximize the value of their mobile app investment.
  • Drive success through mobile marketing, technology, and best practices.
  • Own and manage relationships with Enterprise customers.
  • Conduct monthly strategic check-ins and app audits.
  • Deliver expert consultation on mobile commerce trends.
  • Work cross-functionally with Solutions Engineering team.
  • Drive net revenue retention and expansion.
  • 3+ years of experience in Customer Success or Account Management.
  • Experience with Shopify merchants and e-commerce brands.

Requirements

  • Strong knowledge of mobile marketing and customer lifecycle management.
  • Experience conducting data-driven business reviews.
  • Familiarity with CRM platforms like Salesforce.
  • Ability to adapt to Tapcart’s evolving platform.
  • Experience in SaaS or mobile commerce preferred.

Benefits

  • 401K and stock options for all full-time employees.
  • Affordable medical, dental, and vision insurance coverage.
  • Flexible PTO and 11 paid company holidays.
  • Stipend for outfitting your home office.

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