Senior Community Engagement Manager - Remote

Overview

As a Senior Community Engagement Manager, you will lead the online community strategy through managing the daily activities of Airbnb’s host communities, ensuring alignment with their specific requirements and fostering positive engagement.

In Short

• Lead the online community strategy for Airbnb's host communities.
• Work closely with cross-functional teams within Airbnb.
• Manage daily community operations and content projects.
• Facilitate constructive conversations and moderate community interactions.
• Support onboarding and engagement of new hosts.
• Analyze community performance against KPIs.
• Act as a trusted advisor for community-related matters.
• Ensure activities align with Airbnb's mission and values.
• Foster a safe and engaging community environment.
• Champion the voice of the host within the organization.

Requirements

• Strong leadership and management skills.
• Experience in community management.
• Ability to work collaboratively across functions.
• Excellent communication and interpersonal skills.
• Adaptability and quick learning ability.
• Experience in client relationship management.
• Strong analytical skills for performance evaluation.
• Commitment to fostering a positive community atmosphere.
• Understanding of community engagement strategies.
• Experience in crisis management and support.

Benefits

• Supportive and open work environment.
• Employee benefits focused on sustainability.
• Opportunities for personal and professional growth.
• Engagement in a mission-driven organization.
• Collaboration with leading businesses and brands.