Community Engagement Manager - Remote

Overview

Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit redditinc.com.

In Short

• Help our community of mods with public and ticketed support.
• Demonstrate subject-matter expertise and extensive product knowledge across a broad set of features and tools.
• Work confidently and independently on team projects that improve Mod experience on Reddit.
• Act as a point of escalation for complex issues that occur across the platform.
• Identify and escalate key blockers for moderating on Reddit.
• Collaborate with PMM, Product, Engineering, and Safety teams.
• Advocate for the community internally and influence decisions that impact their experience.
• Suggest initiatives to improve scalability and efficiency of community operations.

Requirements

• 3-5+ years of experience in online community support or related fields.
• Expertise supporting geographically-distributed community members.
• Great communication skills to influence stakeholders.
• Strong analytical abilities with data-driven insights.
• Experience with customer support software (Zendesk, Salesforce preferred).
• Experience in a fast-paced digital environment is preferred.
• Passion for understanding customer needs and delivering exceptional support.

Benefits

• Equal opportunity employer.
• Commitment to diversity and reasonable accommodations.