Community Engagement Manager - Remote

Overview

As a Community Engagement Manager for Airbnb, you will be the voice of the host community in Canada, working cross-functionally to support and manage Community Leaders who facilitate local host clubs.

In Short

• Act as the voice for the host community in Canada.
• Recruit and onboard Community Leaders for Airbnb.
• Support and mentor Community Leaders managing local host clubs.
• Provide resources and programming based on feedback from Community Leaders.
• Manage relationships and ongoing support for Community Leaders.
• Track performance and report on community engagement.
• Educate hosts on product changes and gather feedback.
• Plan and logistics for online and offline events.
• Collaborate with cross-functional teams to improve the Airbnb platform.
• Develop creative content ideas for Community Leaders.

Requirements

• Experience in community engagement or customer service.
• Strong communication and relationship management skills.
• Ability to mentor and support others.
• Experience in recruitment and onboarding processes.
• Proficiency in performance tracking and reporting.
• Organizational skills for planning events.
• Ability to develop engaging content.
• Experience working with cross-functional teams.
• Passion for community building and engagement.
• Familiarity with online community platforms.

Benefits

• Supportive and open work environment.
• Focus on sustainable working practices.
• Opportunities for professional growth.
• Engagement with leading brands.
• Collaborative team culture.
• Access to employee benefits.
• Recognition as a B Corp certified company.
• Work with a diverse team of professionals.
• Impactful work that benefits communities.
• Flexibility in working arrangements.