Community Insights and Reporting Lead - Remote

Overview

This role is directly focused on working with our client in which you will interface with their team on a daily basis.

In Short

• Lead the development and execution of recurring and ad hoc insights reports.
• Track and analyse community feedback, identifying key trends and sentiments.
• Provide deep analysis of community data for comprehensive understanding.
• Monitor community sentiment in response to new features and policy changes.
• Collaborate cross-functionally to align insights reporting with business objectives.
• Develop a structured approach to insights reporting that scales over time.
• Provide operational data and insights support to teams across the business.
• Leverage AI tools and advanced analytics to improve reporting processes.

Requirements

• Experience in community engagement and data-driven decision-making.
• Ability to handle multiple projects and deadlines simultaneously.
• Strong analytical skills with attention to detail.
• Experience in managing teams across different time zones.
• Excellent communication and collaboration skills.
• Flexibility and problem-solving skills in high-pressure situations.
• Proven ability to inspire and guide team members.
• Experience in client relationship management.

Benefits

• Supportive and open work environment.
• Employee benefits to enable optimal job performance.
• Opportunities for personal development and continuous learning.
• Focus on sustainable working practices.