Senior Community Engagement Manager - Remote

Overview

The Senior Community Engagement Manager for Airbnb will support over 1,000 Community Leaders worldwide by fostering healthy online conversations and enhancing retention within the Leaders Hub.

In Short

• Act as the voice of Community Leaders in online forums.
• Foster meaningful discussions aligned with business priorities.
• Develop and implement engagement plans with KPIs.
• Guide Community Leaders through platform transitions.
• Design programming based on Community Leader feedback.
• Coordinate virtual and in-person events.
• Monitor engagement trends and report insights.
• Collaborate with cross-functional teams.
• Educate hosts on product updates.
• Maintain a professional and trusted presence.

Requirements

• Experience in community management or engagement.
• Strong emotional intelligence and communication skills.
• Ability to develop engaging content and programming.
• Experience in performance tracking and reporting.
• Proficient in managing relationships with various stakeholders.
• Experience in event planning and coordination.
• Ability to analyze data and trends effectively.
• Experience in cross-functional collaboration.
• Strong organizational skills.
• Passion for community building and social responsibility.

Benefits

• Supportive and open work environment.
• Employee benefits to enhance job performance.
• Opportunities for professional development.
• Commitment to sustainability and social responsibility.
• Collaborative culture focused on community impact.