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Community Insights Specialist - Remote

Posted 5 days ago
Data Analysis
Full Time
Ontario, Canada

Overview

The Community Insights Specialist plays a pivotal role in enhancing understanding of user experiences through research and insights reporting.

In Short

  • Build recurring and ad hoc insights reports.
  • Track and analyse community data and feedback.
  • Identify trends and themes and summarise them clearly.
  • Gather additional requirements from clients to enhance reporting.
  • Provide operational data and insights support to the wider business.
  • Adaptable to a fast-paced environment where precision is key.

Requirements

  • Strong English writing skills.
  • Exceptional attention to detail.
  • Ability to synthesise and summarise data and insights.
  • Open, honest, and collaborative approach.

Benefits

  • Supportive and open work environment.
  • Employee benefits to enable job performance.
  • Commitment to sustainability.
Standing on Giants logo

Standing on Giants

Standing on Giants is the world’s first agency dedicated to helping businesses build brand-owned online communities that prioritize customer engagement. Originating from the innovative team behind giffgaff's community-led model, the company collaborates with prominent brands such as Airbnb, Tesco Bank, and Utilita to create successful online communities that yield tangible results. As a Khoros Kudos award-winner in 2020 for Best-In-Class work, Standing on Giants is also the first online community company to achieve B Corp Certification, reflecting its commitment to high standards of environmental and social responsibility. The company envisions a future where business benefits both people and the planet, fostering trusting and collaborative communities. With a focus on employee well-being and sustainable practices, Standing on Giants offers a supportive work environment and a range of benefits to empower its team.

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