Community Moderator - Remote

Overview

The Community Moderator will support Airbnb's Host Clubs by maintaining a welcoming and inclusive environment, managing conflicts, and providing platform support.

In Short

• Join the community team supporting Airbnb.
• Maintain a welcoming and safe environment for Hosts.
• Monitor and review Host Club activity.
• Moderate posts and discussions according to community guidelines.
• Manage conflicts and respond to disruptive behavior.
• Identify and escalate technical issues.
• Track community performance against KPIs.
• Share insights with internal teams for strategy improvements.
• Flexible working hours including weekends.
• Work collaboratively and independently.

Requirements

• Passion for people and community.
• Calm under pressure with a sharp eye for detail.
• Empathy and problem-solving skills.
• Experience in community moderation or customer support is a plus.
• Ability to work flexible hours.
• Strong communication skills.
• Experience tracking performance metrics.
• Ability to work in a collaborative environment.
• Comfortable with technology and platform feedback.
• Open to feedback and continuous improvement.

Benefits

• Supportive and open work environment.
• Employee benefits for optimal job performance.
• Opportunity to work with leading businesses.
• Engagement in sustainable working practices.
• Recognition for community-driven work.
• Professional growth opportunities.
• Collaborative team culture.
• Flexibility in work hours.
• Contribution to impactful community-building.
• Part of a B Corp certified company.