Community Moderator - Remote

Overview

We are seeking a dedicated and proactive Community Moderator to join our team at Plutus, a finance app disrupting the loyalty rewards market. You will play a crucial role in fostering a positive and engaging environment within our online communities.

In Short

• Monitor community platforms and engage with users.
• Enforce community guidelines and address violations.
• Facilitate positive discussions and mediate conflicts.
• Provide user support and assistance with inquiries.
• Create and curate content for community engagement.
• Gather user feedback to improve products and services.
• Coordinate community events and activities.
• Generate reports on community activity and user sentiment.
• Host engaging AMAs on social media platforms.

Requirements

• Previous experience as a community moderator or customer support specialist.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution skills.
• Familiarity with social media and community management tools.
• Passion for blockchain technology and cryptocurrencies.
• Ability to manage multiple tasks in a fast-paced environment.
• Team player with collaborative skills.

Benefits

• Remote work flexibility.
• Opportunities for professional growth and development.
• Inclusive work environment valuing diverse perspectives.