Senior Community Engagement Manager - Remote

Overview

The Senior Community Engagement Manager will lead the online community strategy for Airbnb’s host communities, managing daily activities and ensuring alignment with Airbnb's policies and communication strategies.

In Short

• Lead the online community strategy for Airbnb hosts.
• Manage daily community operations and content projects.
• Foster positive engagement and moderate community discussions.
• Work closely with cross-functional teams at Airbnb.
• Build and implement community plans aligned with business objectives.
• Onboard and support new hosts in the community.
• Analyze community performance against KPIs.
• Demonstrate strong leadership and interpersonal skills.
• Provide high-quality support to community members.
• Champion the voice of the host across functions.

Requirements

• Proven track record in community building.
• Strong communication skills, both written and verbal.
• Experience in client-facing roles.
• Leadership experience in team management.
• Experience in managing online communities.
• Strong interpersonal and diplomatic skills.
• Technical proficiency with online community platforms.
• Excellent organizational skills.
• Strong analytical and reporting skills.

Benefits

• Supportive and open work environment.
• Employee benefits focused on well-being and performance.
• Commitment to environmental and social responsibility.
• Opportunities for professional growth and development.
• Diverse and inclusive workplace culture.