Remote Otter LogoRemoteOtter

Community Insights and Reporting Lead - Remote

Posted 7 weeks ago
Data Analysis
Full Time
UK

Overview

This role is focused on working with clients to analyze and deliver insightful reports on community experiences, requiring a deep belief in the power of communities and the ability to manage multiple projects.

In Short

  • Lead development and execution of insights reports.
  • Track and analyze community feedback.
  • Provide deep analysis of community data.
  • Monitor community sentiment in response to changes.
  • Collaborate cross-functionally for actionable insights.
  • Develop a structured approach to insights reporting.
  • Provide operational data support across teams.
  • Leverage AI tools for improved reporting efficiency.
  • Manage multiple deliverables with high accuracy.
  • Lead a team of analysts across time zones.

Requirements

  • Experience in community engagement and data-driven decision-making.
  • Strong analytical skills with attention to detail.
  • Ability to manage multiple projects and deadlines.
  • Excellent communication and leadership skills.
  • Experience with AI tools and advanced analytics.
  • Flexibility and problem-solving skills.
  • Experience in client relationship management.

Benefits

  • Supportive and open work environment.
  • Employee benefits for optimal job performance.
  • Opportunities for personal development.
  • Focus on sustainability in working practices.
Standing on Giants logo

Standing on Giants

Standing on Giants is the world’s first agency dedicated to helping businesses build brand-owned online communities that prioritize customer engagement. Originating from the innovative team behind giffgaff's community-led model, the company collaborates with prominent brands such as Airbnb, Tesco Bank, and Utilita to create successful online communities that yield tangible results. As a Khoros Kudos award-winner in 2020 for Best-In-Class work, Standing on Giants is also the first online community company to achieve B Corp Certification, reflecting its commitment to high standards of environmental and social responsibility. The company envisions a future where business benefits both people and the planet, fostering trusting and collaborative communities. With a focus on employee well-being and sustainable practices, Standing on Giants offers a supportive work environment and a range of benefits to empower its team.

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