Community Insights and Reporting Lead - Remote

Overview

The Community Insights and Reporting Lead will be pivotal in elevating the company's understanding of host experiences by analyzing and delivering insightful reports on community feedback, while managing a team across different time zones.

In Short

• Lead and execute insights reports based on community feedback.
• Analyze qualitative and quantitative data to drive business decisions.
• Manage multiple projects in a fast-paced environment.
• Collaborate with cross-functional teams to align insights with business objectives.
• Guide a remote team of analysts across time zones.
• Maintain client relationships and ensure actionable reporting.
• Utilize AI tools for deeper insights and reporting efficiency.
• Adapt to new tools and technologies quickly.
• Monitor community sentiment and provide feedback.
• Foster a collaborative and accountable team environment.

Requirements

• Proven experience in leading programs and remote teams.
• Expertise in insights reporting and data analysis.
• Strong communication skills in English.
• Attention to detail in reporting.
• Familiarity with social media listening tools.
• Ability to manage multiple projects effectively.
• Passion for community engagement.
• Technical mindset and adaptability to new tools.
• Experience with impact tracking and data manipulation.
• Fluency in a second European language is a plus.

Benefits

• Supportive and open work environment.
• Focus on sustainability and social responsibility.
• Opportunities for personal development.
• Diverse and inclusive workplace.
• Employee benefits to enable optimal job performance.