Digital Analyst (Insights and Reporting) (Contract) - Remote

Overview

As a Digital Analyst at Beyond Bank, you'll drive improvements in the digital customer experience by leveraging your expertise in data and insights, customer behaviour, banking systems, and digital platforms.

In Short

• Provide analysis, advice, and data to improve customer experience.
• Enhance digital customer experience and service standards.
• Collaborate with teams to boost digital sales and service.
• Ensure positive ROI for digital initiatives.
• Conduct research on digital innovation.
• Drive process improvement using Agile/Scrum.
• Manage change processes for integrated customer experience.
• Test digital systems and manage stakeholder communications.

Requirements

• Skilled in using Google Analytics for digital strategy.
• Excellent communication with stakeholders.
• Collaborate with vendors for digital solutions.
• Responsible for high-quality deliverables.
• Document business and technical requirements.
• Propose effective digital solutions.
• Facilitate approval processes with stakeholders.
• Coordinate activities for project execution.

Benefits

• 3 paid work-life balance days.
• Paid community volunteer days.
• Employee discounts and wellbeing initiatives.
• Flexible and diverse working environment.
• Career development opportunities.