Global Customer Experience Analyst - Remote

Overview

Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Global Customer Experience Analyst will be primarily responsible for monitoring the company’s Electronic Data Information (EDI) automatic order fulfillment system; including receiving, verifying and processing electronically submitted data to ensure timely processing of customer data.

In Short

• Responsible for day-to-day monitoring, corrections and releasing of all purchase orders submitted via EDI and GFAX.
• Communicate specific customer master updates and changes to Commercial Operations.
• Service EDI customers by providing relevant key customer information.
• Assist with maintaining an accurate and current EDI Product Catalog.
• Responsible for assisting with the creation of accurate EDI rules.
• Participate in group sessions to brainstorm methods to enhance EDI service levels.
• Collaborate closely with internal teams to ensure seamless service and support.
• Address customer complaints or concerns, ensuring proper investigation and resolution.
• Provide data and reporting support to the Customer Experience Manager.
• Offer innovative ideas to improve the customer experience.

Requirements

• Bachelor's level degree, or equivalent professional work experience.
• At least 5 years of EDI experience within the GHX platform.
• Proficient in Microsoft Office; ERP system experience strongly preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to work independently and thrive in a fast-paced environment.

Benefits

• Equal Opportunity Employer committed to diversity and inclusion.