Care Coordinator - Remote

Overview

As a Care Coordinator at SonderMind, you will be the initial contact for clients seeking mental health care, providing essential support and ensuring they are connected with the right resources.

In Short

• Provide primary support for clients seeking care.
• Utilize various technologies to connect clients with therapists.
• Assist in identifying the correct provider for care.
• Manage communication with clients and care team members.
• Conduct outreach to referred clients for onboarding.
• Assist with appointment scheduling and communication facilitation.
• Adapt to changing workflows and tasks.
• Engage in problem identification and resolution.

Requirements

• Strong desire to assist clients in mental health care.
• Ability to work with vulnerable populations.
• Excellent written and verbal communication skills.
• Motivated to learn and adapt to new technologies.
• Strong attention to detail and problem-solving skills.
• Flexibility in a fast-paced environment.
• Goal-oriented with a drive for results.
• Open to feedback and committed to personal growth.

Benefits

• Generous PTO policy with a minimum of three weeks off.
• Free therapy coverage for employees enrolled in medical plans.
• Comprehensive Medical, Dental, and Vision coverage.
• Employer-paid short-term and long-term disability coverage.
• Eight weeks of paid Parental Leave.
• 401K retirement plan with company matching.
• Fourteen company holidays.
• Additional benefits including life insurance and pet insurance.